Privacy Policy

Our Commitment to Your Privacy

At Motive DC, your trust matters. When you shop with us or use our services, you share personal information with us. Protecting that information and respecting your privacy is one of our highest priorities.

This policy explains what personal data we collect, why we collect it, how we use it, and your rights over it.

1. Who is responsible for your data?

Motive DC is the controller of your personal data for all processing related to our website, online store, and marketing activities. If you have any questions about this policy or how your data is handled, you can contact us at:

Email: customercare@motivedc.com.

2. Why we process your personal data

We collect and use your personal data to:

- Process and deliver your orders.
- Provide customer service and respond to inquiries.
- Send relevant updates, offers, and marketing communications (with your consent).
- Improve our website, services, and shopping experience.
- Comply with legal and regulatory requirements.

3. What personal data we collect

Depending on how you interact with us, we may collect:

- Identity & Contact Info: Name, address, phone number, email.
- Order Details: Purchase history, payment information, delivery address.
- Account Details: Username, password (if you create an account).
- Technical Data: IP address, device type, browsing activity.
- Customer Service Data: Any information you provide when contacting us.

4. Where your data is processed

We store your personal data primarily in your country of residence or within the EU/EEA. However, in certain cases, data may be transferred to and processed in countries outside this area, always with appropriate safeguards in place.

5. Who we share your data with

We may share your data with:

- Trusted service providers (e.g., payment processors, delivery partners).
- Marketing and analytics partners (only with your consent where required).
- Legal or regulatory authorities if required by law.

We do not sell your personal information to third parties.

6. Your rights

You have the right to:

- Access your data.
- Rectify inaccurate or incomplete data.
- Delete your data (where legally possible).
- Object to certain processing activities.
- Withdraw consent for marketing communications at any time.
- Request data portability to transfer your data to another service.

To exercise your rights, email us at privacy@motivedc.com.

7. Data retention

We keep your personal data only as long as necessary for the purposes outlined above, or as required by law.

8. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The latest version will always be available on our website.

Effective Date: Sep 22 2025